Privacy Policy
Last updated: August 1, 2026
This Privacy Policy describes how Happyheartglow ("we", "us", or "our") collects, uses, stores, and discloses information about individuals ("you" or "your") who access or use our website at happyheartglow.net and any related services we provide (collectively, the "Service"). By using the Service, you acknowledge that you have read and understood this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit when you interact with the Service. This may include:
- Your name and contact details such as email address and phone number
- Information you provide when completing forms, booking consultations, or sending enquiries
- Communications you send to us, including messages submitted through contact forms or by email
- Any other information you choose to share with us
1.2 Information Collected Automatically
When you visit our website, certain technical information is collected automatically, including:
- Your IP address and general geographic location derived from it
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms used to reach our site
- Device identifiers and connection information
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device. You may configure your browser to refuse cookies; however, some features of the Service may not function correctly without them. We use:
- Essential cookies required for the website to function
- Analytical cookies to understand how visitors use the site
- Preference cookies to remember your settings and choices
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service
- To respond to your enquiries and deliver consultation services you request
- To communicate with you about appointments, updates, and service-related matters
- To improve and personalise your experience on the website
- To analyse usage patterns and monitor the performance of the Service
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with applicable legal obligations
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your explicit consent.
3. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
- Consent: where you have given clear consent for a specific purpose
- Contract: where processing is necessary to fulfil a service you have requested
- Legitimate interests: where we have a legitimate business reason that does not override your rights
- Legal obligation: where we are required to process data to comply with applicable law
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: trusted third-party vendors who assist us in operating the Service, subject to confidentiality obligations
- Legal requirements: when disclosure is required by law, court order, or governmental authority
- Protection of rights: when we believe disclosure is necessary to protect the rights, safety, or property of Happyheartglow, our users, or others
- Business transfers: in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
Any third parties who receive your data are required to handle it in accordance with applicable privacy standards.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it. The specific retention period depends on the nature of the information and the purpose for which it was collected.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal information:
- Access: the right to request a copy of the personal information we hold about you
- Correction: the right to request correction of inaccurate or incomplete information
- Deletion: the right to request that we delete your personal information in certain circumstances
- Restriction: the right to request that we limit how we use your information
- Portability: the right to receive your information in a structured, machine-readable format
- Objection: the right to object to processing based on legitimate interests
- Withdrawal of consent: where processing is based on consent, the right to withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take prompt steps to delete it.
10. International Data Transfers
If your information is transferred to or processed in a country other than your own, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable privacy law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
- Company: Happyheartglow
- Address: 3/151 Newcastle St, Fyshwick ACT 2609, Australia
- Email: contact@happyheartglow.net
- Phone: +61 2 9953 0333
- Website: happyheartglow.net